Shipping policy

Shipping Policy

Last updated: October 11, 2026

This policy applies to orders shipped to addresses within the United States. By placing an order with Secret Cup you agree to it together with our Refund, Return & Exchange Policy, Terms of Service and Privacy Policy.

1. Production and delivery times

Made to order: every product is produced for you after you order. We do not hold finished stock.
Production: up to 5 business days (Monday–Friday, excluding holidays) for production, quality check and hand-off to the carrier.
Total estimated delivery: typically 12–20 business days from the order date, production and transit together. This is the same range shown at checkout.
All times are estimates, not guarantees. Busy periods, weather and carrier capacity can add days. Alaska, Hawaii, P.O. Boxes, APO/FPO addresses and U.S. territories can take longer.
An order with several items may ship in separate packages, each with its own tracking number. That is normal.

2. Where we ship

We ship within the United States, including all 50 states and the District of Columbia. We do not ship outside the United States at this time.

3. Shipping cost

Standard shipping is free on every order. The shipping rate is displayed at checkout before you pay, and there are no hidden fees. Charges a carrier makes for correcting or redelivering to a wrong address are not included and are the customer's responsibility.

4. Carriers and tracking

We choose the carrier and service for each order. Domestic orders are delivered mainly by USPS or a similar national carrier.
A tracking number is emailed to you when your order ships. Tracking is not live: “label created” can show for several days before the first carrier scan.
If tracking shows no movement for 7 business days, email us and we will open an inquiry with the carrier.

5. Changes and cancellations

Because every item is made to order, an order can be changed or cancelled only before production has started. Email us immediately at support@secretcup.co with your order number. After production has started the order cannot be changed, and after it ships the address cannot be changed (please contact the carrier).

Please check your address at checkout. If a package comes back because the address was wrong or incomplete, or because it was refused or not collected, it can be sent again once the shipping cost is paid.

6. Delays, and lost or damaged items

A delay alone is not grounds for a refund. If tracking stops for 10 days or more, or shows delivery that you did not receive, email us and we will investigate with the carrier.
A damaged, wrong or defective item must be reported within 30 days of delivery with photos. We then replace or refund it as set out in our Refund, Return & Exchange Policy.

7. Your responsibilities

Give a complete and correct shipping address and contact details at checkout.
Check the design and quantity before you buy.
Follow your tracking and report problems on time.

8. Liability and your rights

Delivery times are good-faith estimates. We are not responsible for delay caused by events outside our reasonable control, such as carrier disruption, severe weather or customs action. To the extent the law allows, our liability for an order is limited to the value of that order. Nothing here limits any consumer right that cannot be excluded by law.